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System Selection, Implementation, Training and Support
Today’s competitive environment requires businesses to have accurate and timely information to increase profitability. In other words, they are obliged to implement “an integrated information system”. Novallect helps companies seek their true potential by integrating business processes. Implement an Integrated ERP (Enterprise Resource Planning) System is a strategic decision. It requires professional planning and a structured approach as these systems increase the efficiency and effectiveness of management functions. The strategic role of ERP systems consists of helpful information and technology to develop products, services, and competencies, providing businesses with an edge over competitors. Therefore, integrated ERP systems play an essential role in the decision-making process in management. In addition, the ERP System enables processing and forwarding information gathered to the concerned management levels in real-time.
System Selection
We realize it is not easy for businesses to select the most suitable system for their organization. We can help you research your organization’s current processes and whether it is in sync with your future expansion plans. Novallect can deliver the services to write detailed RFQ and later its evaluation to meet the business needs. Our cross-functional and industry experts will give their input in preparing and evaluating the vendor proposals. In addition, we run client-focused workshops to discuss all aspects of the business during the selection process, which includes negotiating contracts with the system supplier.
What do We Provide?
We provide end-to-end services to our customers in the selection, implementation, and post-implementation support for the smooth running of an ERP system. With a diversified experience of businesses and ERP systems’ performance, we can add value by providing our guidance and advice covering all aspects of selection and implementation.
Our approach in the selection of an ERP System is as follows:
⦁ Discuss and Get Senior Management Vision and Support.
⦁ Make a comprehensive list of requirements before start looking at vendors.
⦁ Carefully evaluate options before selecting your ERP system.
⦁ Get References
⦁ Conduct Workshop with key stakeholders to involve in the selection and evaluating process
⦁ Perform final negotiations and selection of ERP System best suited to the client.
Strategic Advantages by Use of Our Services
⦁ Increase in flexibility
⦁ Increase in productivity
⦁ Healthy communication
⦁ Low operating costs
⦁ Revenue growth
⦁ Short cycle time
⦁ Effective co-operation
⦁ High-profit margin
System Implementation
System implementation is a process that takes time depending upon the size of organization processes, location, and type of industry. Therefore, it requires proper planning and a structured & agile approach to successfully implement a system that will help improve the business bottom line. We offer our clients full support and services in the system implementation journey.
We can help you in the successful implementation of an accounting / ERP system, and our services include:
Study of As-Is Business Processes and Documentation of to-be process along with process flows.
Establishment of Team. We help our clients set up the project team, and our experts will guide you and participate in setting up participants to implement and run the system from a business and user perspective.
Change Management. In every ERP implementation, Change Management plays a critical role in its success. We help our clients take full responsibility for change management (end-user buy-in is vital).
Training
Training is essential and must be managed in phases to ensure end-users understand the system from scratch. Companies generally refrain from investing in human capital as it’s an expensive affair from time and cost perspectives. So, we offer the most cost-effective solutions for training the end-users. Experts at Novallect prepare detailed and summary level training documents for the end-users with System screenshots and videos. We do arrange training materials in different formats and languages as per the client requirements. Effective training material is instrumental and helps the end-users in performing their routine tasks efficiently.
How We Conduct Regular Training Sessions?
To maximize the utilization of any application, continuous learning of end-users is fundamental. We conduct regular training sessions to enhance the end-user capabilities to get the maximum out of the implemented systems. We do training with a two-way approach where we train and test the end-users. Our training experts prepare customized exercises for practicing, later testing the users, and reporting back to management about the users’ performance. We also suggest incentives for good performers and give our recommendations to the management about bad performers.
End-User System Support
We provide complete first level end-user support to our clients. The process helps the users to get their issues resolved without going into a complicated IT support process. Most first-level mistakes relate to wrong data entry and misunderstanding of the process. Our team of techno-functional experience adds value to this by solving the end-user problem and guiding them to overcome such issues in the future. We create a data bank of client-specific user-level problems, combine them in the form of a user manual, and share it with the client with regular updates.
Our team of professionals prepare to process specific user training manuals with client-specific information. To achieve that, we conduct online and on-site user-specific training for recruits.